Select Page

Q: Why is it that as my insurance expenditures continue to increase, employee satisfaction with our investment remains low?

A: Health insurance is an emotional topic. It touches employees, their spouses and their children. Showing objective leadership and problem solving is critical to maintaining employee satisfaction. In the absence of this wise leadership employees don’t trust the process. Your job becomes effectively communicating with your employees so they will be educated enough to set reasonable expectations concerning your health and welfare plan.

Your employees are not stupid. They can tell if the message bearer has made an uneducated decision on plan providers and structure. Employees want to see their leadership – their fiduciary – fight for them. They want their fiduciary to inform them of the landscape (treacherous as It may be) and then show them the process and solutions that have been executed to make the best of the situation.

KBIC is honored to hold an objective, fiduciary position within our client’s organization. This allows us to build personal relationships of trust with their employees. Because of this, we are able to deliver an unfiltered perspective of “insurance reality” followed with a detailed explanation of the process that was conducted to harvest value on their behalf. In some cases it is obvious that some aspects of the plan are being diminished. In these instances, other benefits can be added to offset the number of employees who are negatively impacted by necessary changes. This message is best delivered from an objective expert who has done their homework and is confident in the strategy.